Delivery and payments

Graanmarkt 13 will carefully process your order and arrange for your package to be delivered right to your doorstep. Benelux orders will be delivered within 2-3 days (Saturday included). Orders to other European countries will be delivered within 2-6 days and to the rest of the world it will take 5-12 days. You can follow your order at any time using the tracking number sent to you by e-mail once your order is shipped.

In case you are not home at the moment of delivery, the carrier will leave a notice and will retry to deliver your package the day after the initial attempt.
If this second attempt would also be in vain, your package will be left safely with a neighbour or stored at a local pick up point (location will be mentioned on the notice in your mailbox and online).

More information about products with different shipping methods will be communicated below each product. To other countries, the shipping costs will be indicated during the order process, right before payment.

You can pay with your Credit Card, Bancontact / iDEAL or your Paypal account.

Zone 1 - Free shipping above €150 (€7,50 underneath) / 1-3 Working Days

NETHERLANDS, BELGIUM, LUXEMBURG, GERMANY

Zone 2 - €25,- / 2-5 working days

REST OF EUROPE

Zone 3 - €30,- / 3-5 working days

UK, SWITZERLAND, NORWAY, MONACO & LICHTENSTEIN

Zone 4 - €50,- / 4-7 working days

REST OF THE WORLD

WHEN PLACING AN ORDER, PLEASE ENSURE THAT THE BILLING AND SHIPPING ADDRESS DETAILS ARE CORRECT AS WE ARE UNABLE TO REDIRECT YOUR ORDER AFTER CONFIRMATION. WHEN YOUR ORDER IS SHIPPED, YOU WILL RECEIVE A NOTIFICATION EMAIL FROM US WITH A TRACKING CODE.

Moreover, kindly note that we are dependent on our shipping partners and cannot be held responsible for potential delays during the shipment or other unforeseen circumstances.

At Graanmarkt 13, we are committed to finding sustainable alternatives whenever possible. Therefore, our shipping boxes are FSC and ZeroPackaging certified, recycled, recyclable, and CO2 neutral as they contribute to planting trees.

International taxes & duties

If you're placing an order from outside of Europe, you might be charged for import duties and taxes by your local customs authority. These costs are directly dependent on the value of the ordered goods, the material they are made of and their country of origin. Because these duties vary per country, we advise you to consult your local customs authorities to inform yourself about possible charges before placing an order with us.

*Remark: as Switzerland and the United Kingdom are not active members of the EU, all imported goods must be customs-cleared. In most cases, this means that you are subject to paying duty on your import.

Please note that if you decide not to pay your import taxes or duties and consequently choose to reject the parcel, you will not be refunded for your order.